|
CAPRESE Sàrl Telephone: Mobile: |
Capacity-Building Resource Exchange Route Neuve 3, CH-1170 Aubonne, Switzerland +41 (21) 807 2447 +41 (79) 742 5403 |
|
Eli De Friend
Ø An enthusiastic visionary leader, with over 20 years of experience in strategy development, organisational development, business process, information systems and change management consulting
Ø To support the objectives of such engagements, Eli uses leading edge tools and methodologies, based on the latest research in Organisational Behaviour and Cognitive Psychology, such as LEGO Serious Play, World Café, Myers-Briggs Type Indicator (MBTI), and other tools.
Ø Use of strong interpersonal skills to motivate colleagues, analytical and communications skills to propose strategic, innovative solutions for complex problems.
Ø Facilitates improvement in quality and effectiveness through the introduction of proven project management, change management and quality management methodologies, such as the Project Management Institute PMBOK and ISO-9000 standards.
Ø Designed and facilitated a Strategy Retreat for the United Nations Development Program (UNDP) Geneva Liaison office. Key inputs to this retreat were the Report of the Secretary-General’s High-Level Panel “Delivering as One”, the “UNDP strategic plan, 2008-2011” and the UNDP’s Results and Competency Assessment (RCA) system. Key outputs were UNDP Geneva’s first Mission Statement, its Office-level strategy and work plan for 2010 and input to individual Annual Planning for Development and Results.
Ø Facilitated Strategy and Innovation workshops with Swisscom, Aerolia (a subsidiary of EADS), Ecole Hotelière de Lausanne, TAG Heuer, PREMAnet
Ø Facilitated Team-Building and Identity workshops with Aerolia (a subsidiary of EADS), Ecole Polytechnique Fédéral de Lausanne, Università della Svizzera Italiana, Rohm & Haas, EMEA
Ø Delivered Training on MBTI and other personality assessment tools
Ø Edited and Proof-read a Report prepared by the Task Force on Pathways towards a Low Carbon Economy in China for the China Council for International Cooperation on Environment and Development (CCICED).
Ø Provides on-going translation services to Itecor.
Ø Strategy, internal processes, knowledge management, and IT
Ø Partner relations, new business development
Ø Responsible for the development of tools to facilitate the management of the PMO
Ø Aligned internal Project Management Handbook to new investment management process
Ø Acted as an external Change Management consultant reporting in to the Vice President of the Organisation Department in Geneva’s largest private bank
Ø Facilitated organisational and process change for the bank’s overseas subsidiaries in the context of an overhaul of the bank’s IT infrastructure
Ø Analysed the existing GLOBE organisational structure, from CIO down, and proposed more effective governance structure and activities to Nestlé’s governance team
Ø Defined, implemented, and oversaw management of IT outsourcing strategy and processes
Ø Provided guidance in Project Management to software development project managers
Ø Assisted Head of Middleware team in managing his budgeting, planning, and reporting processes
Initially, as line manager for 15 software developers, managed software engineering and development business with revenue of CHF 2 million. Also held responsibility for IT operations team. By 2005, role evolved to that of line manager for 7 consultants, concurrent with own consulting activities.
Ø Introduced LEGO Serious Play to ITECOR Management Committee; subsequently orchestrated two workshops to help the senior management team redefine the firm's organisational structure
Ø Appointed Chairman of the Management Committee in June 2002
Ø Led corporate strategy definition programme; now implemented with a Balanced Scorecard
Ø Defined requirements and structure of a professional skills index and database
Ø Project Manager of internal strategic initiative to develop and document best practice in project management
Ø Team Member of internal strategic initiatives to establish a performance appraisal system and a corporate training strategy and concept
Ø Participated in commercial activities, including meeting with prospects and developing solution bids
Managed and directed the Architecture Program throughout Europe, Middle East and Africa (EMEA), with an operating budget of approx. $US1 million to promote the delivery of high value-added eBusiness Transformation Services. Managed a group of 5 senior technology consultants, with an annual budget of $US2.5 million.
Ø Introduced innovative concepts, processes, and content to a worldwide training event for Solution Architects while remaining within the US$250K budget
Ø Doubled number of qualified architecture service delivery consultants in EMEA in 12 months
Provided project management, technological, and architectural consulting for major clients and internal projects. Managed the project to outsource UNHCR’s office automation to Compaq Global Services.
Founded two UK limited companies specialising in contracting within the supporting functions of the IT industry. Apart from his general management responsibilities, Eli handled communications and business-oriented roles, including technical author, translator, trainer and recruitment consultant. Gradually developed into more technical positions in systems management for clients across Europe, including the European Commission, S.W.I.F.T., Phillips, NatWestBank, and SwissPost.